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Tuesday, October 6
 

10:00am EDT

Keynote - Innovation IQ: How to Master the 3 Drivers to Stay Out Front and Lead

“The more diverse the inputs, the more innovative the output.” -Natalie Nixon

Business management guru, Peter Drucker, was famous for having written that “culture eats strategy for breakfast.” He was right. Unfortunately, most companies only pay attention to organization culture when it’s too late in the game. In this session, Natalie Nixon will leave you with tips for developing the 3 tenets of culture—people, process and place—to design an organizational culture that is primed for innovation and a prosperous future state.

Speakers

Tuesday October 6, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

Student Worker SIG


Tuesday October 6, 2020 11:00am - 12:00pm EDT
Zoom Standard 1
  SIG
  • Presentation Link This is a test

1:00pm EDT

Data Network Solutions - Ransomware Survival Guide

Join us as one of our Security experts explore why everyone is vulnerable to attacks and the many angles attacker use for exploitation. We will share tips and tricks for enabling your IT personnel to exploring solutions that mitigate security risks.

Speakers
avatar for Billy Vinson

Billy Vinson

Sales Engineer, DataNetwork Solutions


Tuesday October 6, 2020 1:00pm - 2:00pm EDT
Zoom Webinar 1

2:00pm EDT

Of Dragons and Myths - An Online Pilot Program for Remote Professional Development with Games

With many employees "working from home" during the pandemic, professional development programs are being challenged to create meaningful and engaging opportunities for adult learners, despite the physical distance.

This session explores an online pilot course in leadership and soft skill development using Dungeons and Dragons, a popular role-playing game (RPG) to engage adult professional learners. By using an RPG as a foundational context, this course offers an innovative educational experience and engages participants to apply the knowledge and skills they have gained in a meaningful context.

The pilot used both game-based learning and gamification as a foundation. This methodology focuses on motivating learners to develop new skill sets, change behaviors, or drive innovation via tangential and experiential learning through interaction with other "players" in a familiar RPG game context. When applied effectively, gamification offers a substantial opportunity to develop new and original professional development programs while keeping learners motivated and engaged.

Upon the completion of the session, attendees will be able to:
- Identity the differences between Gamification, Games-Based Learning, and Game-Inspired Design.
- Explain how educational gamification can engage and motivate adult professional learners
- Determine what types of game design and/or game elements could be used within professional development programs.

Speakers
avatar for Jasmine Bishop

Jasmine Bishop

CRM Analyst, UNC Charlotte
avatar for Enoch Park

Enoch Park

Quality Matters / Online Learning Specialist, University of North Carolina at Charlotte


Tuesday October 6, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2

4:00pm EDT

Slack Social Hour: Essential for Workers - What is a favorite item you've bought this year?
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Tuesday October 6, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Wednesday, October 7
 

10:00am EDT

Data, DAGS, and Dashboards - Infrastructure Analytics at UNCG

This presentation will provide an update from the Infrastructure Analytics group at UNCG, after an initial presentation was given at UNCCAUSE 2019. Since then, we've made a lot of progress on a lot of fronts. We'll talk about the data sources that we're working with, as well as show off how we get that data from point A to point Z and all places in between. We'll definitely show some of the dashboards that were created to visualize the data and make it useful, searchable, filterable, and ultimately actionable. We'll discuss our stack and related components like Apache Airflow and its DAGs (Directed Acyclic Graphs), Google Cloud Platform (GCP), BigQuery, Metrics Clearing House, Splunk, Nyansa, NetMRI, Azure, and probably several more tools and technologies that are part of our stack by the time UNCCAUSE 2020 rolls around.

Speakers
avatar for Nick Young

Nick Young

IT Manager, Enterprise Analytics Architect, UNC Greensboro
Nick Young is currently the Manager of the ITS Data Visualization, Reporting & Analytics group at the University of North Carolina at Greensboro.Nick has worked in Higher Ed since 2002 and with cloud vendors as early as 2005. Nick has held various roles over the years at NC State... Read More →
TW

Tim Watts

Integration Specialist, UNC Greensboro
I wrangle data.


Wednesday October 7, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

Microsoft SIG

Speakers
avatar for Andrew Sanders

Andrew Sanders

Systems Architect, UNC Greensboro
Team Lead and Systems Architect at UNCG with primary responsibility for Microsoft M365 technologies (Teams, OneDrive/SharePoint, Exchange), security technologies (Microsoft Defenders, Microsoft Purview), and endpoint management (SCCM, Jamf).


Wednesday October 7, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

1:00pm EDT

NEC - Support Hybrid Learning Models with the Right Technology

Join Mark W. Knox, the Vertical Solutions Sales Consultant at NEC Display Solution of America, as he explores the ever-changing needs of education and how utilizing the right technology will keep you ahead of the curve. Mark will also deep dive on laser projection in the classroom, collaboration for hybrid learning models and why all 4K is not created equal. If you have any reservations or uncertainties of what the next few years of education technology will look like , or just want to learn about the many different ways NEC can assist instructors in communicating and collaborating with their students, attend this training and get laser focused on redefining what classroom tech in 2020 is all about.

Speakers
avatar for Mark W. Knox

Mark W. Knox

Vertical Solutions Consultant, NEC Display Solutions


Wednesday October 7, 2020 1:00pm - 2:00pm EDT
Zoom Webinar 1

2:00pm EDT

Going Cloud-Native

Many of us are running more or less the same servers and technology stacks that we've been running for many years. However, change is coming. This presentation will give a broad overview of what is meant by Cloud Native Computing and how it applied to a Web Development team at NC State University that transitioned from traditional infrastructure to cloud native techniques and technologies.

Before we get started, we will identify several common problems and annoyances that are encountered when using traditional infrastructure including deployment patterns, testing practices, and differences between development and production environments.

The journey to cloud native practices will begin with containerization using Docker. From there, we will discuss orchestrating containers with Kubernetes, then developing flexible sets of Kubernetes manifests using Helm. Finally, all of the pieces will come together to show a complete Continuous Integration (CI) pipeline using Google Cloud Platform tools, and a Continuous Deployment (CD) pipeline powered by FluxCD.

The end result enables developers to confidently promote fixes/enhancements to production in minutes, simplifies efficient use of compute resources, and greatly reduces barriers to entry for new people joining a project team. If that’s not enough, we also saved thousands of dollars in the process. What impact might cloud native computing have on your department?

Speakers
avatar for Adam Bernot

Adam Bernot

Web Developer, North Carolina State University
Adam is a Web Developer for DASA Technology Services at NC State University.


Wednesday October 7, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2

2:00pm EDT

Leadership in a Crisis: Lessons in Progress

The NC State Women In Technology (WIT) leadership team will share with you what we are learning as we have navigated the past few months of the Covid-19 crisis, and what we plan on keeping (and throwing away) going forward whenever there is a "new normal."  We also want to learn from you.  What have you learned?  What are you doing now that you never want to do again?  What are you doing now that you want to keep with you as a takeaway? How are you helping lead through this crisis?  This presentation will share practical lessons learned for leading in a crisis, and will facilitate a discussion so we can share each other's experiences as we continue to navigate the challenges to our institutions caused by Covid-19.  

Speakers
avatar for Debbie Carraway

Debbie Carraway

IT Director, College of Sciences, North Carolina State University
avatar for Donna Petherbridge

Donna Petherbridge

Vice Provost, DELTA, NCSU
Dr. Donna T. Petherbridge is the Vice Provost for DELTA (Digital Education and Learning Technology Applications), having previously served as the Interim Vice Provost from April 2021 – December 2021, the Associate Vice Provost for Academic Technology Innovation from July 2017... Read More →
avatar for Mardecia Bell

Mardecia Bell

Chief Information Security Officer, North Carolina State University
Mardecia Bell is the Chief Information Security Officer (CISO) at North Carolina State University and has been working in the information technology field for 35+ years. As CISO she manages the information security program by implementing, to the extent possible, industry best practices... Read More →


Wednesday October 7, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 1

3:00pm EDT

Unconference: Speaking the Unspeakable

An Unconference is a participant-driven meeting with no set presentation. Attendees talk freely about the suggested topic, which is proposed by a conference attendee. Want to request a topic? Fill out the Unconference Request Form!

The topic for this Unconference session is "Speaking the Unspeakable." It is never easy to talk about some of the deepest common human experiences: death, illness, mental health. Yet in the pandemic, these issues are more present than ever. It can be hard to talk with each other about COVID-19 safety measures and concerns when someone in the group has lost someone, or when a coworker is affected by the disease, or when it's emotionally stressful. Do you struggle with finding the right thing to say? Do you know what to do when an employee or coworker loses a loved one? Are things more complex than usual? Let's talk about what we can't talk about.

Speakers
avatar for Debbie Carraway

Debbie Carraway

IT Director, College of Sciences, North Carolina State University


Wednesday October 7, 2020 3:00pm - 4:00pm EDT
Zoom Standard 1

4:00pm EDT

Slack Social Hour: Desktop Warriors – Share your home workspace, whether it’s over the top or minimalist!
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!


Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Wednesday October 7, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Thursday, October 8
 

10:00am EDT

Tame the Beast: Implementing Service Now's GRC Module to Manage Risk and Compliance

NC State began its quest to implement ServiceNow's GRC module during the summer of 2019. We started with a single control and an attestation for all department heads to complete. That just made us hungry for more. This presentation will review what we've accomplished so far and show the multi-year project implementation schedule we have to grow GRC across campus.

We're now looking at taming the beast by implementing IT exceptions, leveraging UCF for control import, managing compliance with HIPAA, ISO 27002, NIST 800-171/CMMC, university policies/regulations/rules through a combination of managing control requirements with business risk management. The long-term goal is to expand use to areas outside of IT such as compliance officials and enterprise risk management functions across campus.

Speakers
avatar for Dan Grigg

Dan Grigg

IT Project Manager, North Carolina State University
Interested in the science of portfolio, program, and project management in the higher education environment.
avatar for Damon Armour

Damon Armour

Director of Information Security, Risk & Assurance, North Carolina State University


Thursday October 8, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

Apple Managers SIG

Speakers
avatar for Everette Allen

Everette Allen

Apple Specialist, NCSU
Everette is a 29 year veteran of IT support much of which has been spent supporting Apple devices. He has worked 10+ year on walk-in and telephone help desk in the NC State academic environment. Currently he does advanced Apple Support, leads a team of full time and student developers... Read More →


Thursday October 8, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

1:00pm EDT

CISCO - Have you seen the new Webex?

Covid-19 has required the entire NC University system to reimagine how to support their students using varying levels of remote learning.  Overnight universities transitioned classrooms, office hours and events to virtual platforms. Cisco has pivoted and accelerated our roadmap to bring the necessary features for universities to thrive under these unique circumstances.  Greg Schalmo and Taylor Smith will be introducing the brand new Webex experience and deep diving on new features and use cases that have helped our  Universities navigate this challenging environment. Connecting with students and co-workers has never been easier with our new video layouts. Your music departments will never miss a beat with music mode high definition audio. Most importantly Webex security is stronger ever keeping unwanted guests out while providing ample controls and a light weigh join experience. Come see the incredible improvements!

Added Note:

Session Password is accessing through different means

Meeting password: 2DzPjwT7Gm3

Normal attendees should join through Video Stream Link

Speakers
GS

Greg Schalmo

Technical Solutions Architect, Cisco
TS

Taylor Smith

Product Specialist, Cisco


Thursday October 8, 2020 1:00pm - 2:00pm EDT
Webex

2:00pm EDT

Click Here to Read More: Ambiguous Link Text and Other Accessibility Conundrums

Join the NC State University IT Accessibility Coordinator Crystal Tenan for a discussion about to avoid ambiguous link text such as "Click Here" or "Read More". We will also review how to write context appropriate alternative text and answer other common digital accessibility questions.

Speakers
CT

Crystal Tenan

Other, Appalachian State University


Thursday October 8, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 1

3:00pm EDT

Unconference: Microsoft Teams

An Unconference is a participant-driven meeting with no set presentation. Attendees talk freely about the suggested topic, which is proposed by a conference attendee. Want to request a topic? Fill out the Unconference Request Form!

General conversation on Microsoft Teams

Speakers
avatar for Andrew Sanders

Andrew Sanders

Systems Architect, UNC Greensboro
Team Lead and Systems Architect at UNCG with primary responsibility for Microsoft M365 technologies (Teams, OneDrive/SharePoint, Exchange), security technologies (Microsoft Defenders, Microsoft Purview), and endpoint management (SCCM, Jamf).


Thursday October 8, 2020 3:00pm - 4:00pm EDT
Zoom Standard 1

4:00pm EDT

Slack Social Hour: Creative Backdrops – Share your favorite Zoom (or other) conferencing backgrounds and camera tips for productivity or fun!
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!


Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Thursday October 8, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Tuesday, October 13
 

10:00am EDT

Developing a Forensics Investigation Service: An In-House Journey

Digital forensics means different things to different people. Working through numerous use cases and comparing them to the organization's capabilities can be overwhelming, a journey with an unknown end. In this session, we will explore and discuss the best path to develop a forensics investigation service in your organization and answer questions along the way.

Speakers
AK

Andrew Kotynski

Director, Information Security Services, North Carolina State University


Tuesday October 13, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

Word Press SIG

Speakers
SK

Shweta Kautia

System Office
PM

Precious McKoy

Guilford College


Tuesday October 13, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

1:00pm EDT

Internetwork Engineering - Shifting Cyber Security Priorities

The cyber threat landscape has changed dramatically this year. COVID-19 has brought unprecedented challenges for businesses and most IT departments have struggled to keep up. Additionally, this year, 2020 hasn’t failed to disappoint in delivering all types of complications to the mix. Jason will share some experiences of supporting and consulting with customers, their top challenges, and how they were able to overcome them. He’ll also touch on the new surge in phishing and targeted phishing emails, the Business Email Compromise (BEC) attacks, which have changed our perspective on malware and ransomware, as well as new fast track model of technology adoption that every organization is experiencing. Lastly, he’ll talk about how best to prepare for, and avoid when necessary, the evolution of traditional security controls.

Speakers
JS

Jason Smith

Security and Compliance Consultant, Internetwork Engineering


Tuesday October 13, 2020 1:00pm - 2:00pm EDT
Zoom Webinar 1

2:00pm EDT

Leading Online Conferences and Events: The Good, The Bad & The Ugly

Moving an existing conference online takes skill and some luck. Planning a fully online conference takes strategic thought and resource assessment. For the past four years, we have had components of our annual events online, and we have learned a good deal through trial and error! In this session, we will discuss the things we have learned in planning, hosting, and resourcing online events for your college community. We will help you enhance the "good" in your events, work around the "bad," and help you avoid the "ugly!"

Speakers
avatar for Bethany Smith

Bethany Smith

Associate Director of IT Training for DELTA, North Carolina State University
Bethany Smith is the Associate Director of Instructional Technology Training for DELTA: Distance Education and Learning Technology Applications for NC State University. As Associate Director, Bethany provides oversight of DELTA's training programs as well as delivers workshops on... Read More →


Tuesday October 13, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2

3:00pm EDT

Unconference: Classrooms after COVID - Future of AV in Higher Ed

An Unconference is a participant-driven meeting with no set presentation. Attendees talk freely about the suggested topic, which is proposed by a conference attendee. Want to request a topic? Fill out the Unconference Request Form!

COVID has changed the needs for our clients and campuses. Low & no touch hardware options, a shift to flexibility and WFH models, and an across the board push to integrate synchronous workflows in every space has dominated the first part of the year. How will our industry norms change and what are the various campuses planning on doing moving forward?

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Tuesday October 13, 2020 3:00pm - 4:00pm EDT
Zoom Standard 1

4:00pm EDT

Slack Social Hour: Keeping Busy - Work from home productivity tips: What works and what doesn’t? Any go-to WFH music?
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Tuesday October 13, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Wednesday, October 14
 

10:00am EDT

HEY! Let's build a virtual remote Mac Lab for 20,000 students in one week

COVID-19 shut down our university suddenly during spring break and ITS was asked to provide remote access to services that had been only available in person. Windows had a VDI lab but Mac users had nothing comparable. This session will walk through the steps we took to identify, purchase, install, test and deploy a Mac server cluster that runs MacOS 10.5 across multiple Mac nodes with high end university owned applications that could not be licensed to personal Macs. Oh, and we did it all in a week!

Speakers

Wednesday October 14, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

NC Higher Ed Digital Accessibility Collaborative SIG

Speakers
CT

Crystal Tenan

Other, Appalachian State University
avatar for Brad Held

Brad Held

Head of Digital Accessibility, UNC Chapel Hill
Brad Held serves as the Head of Digital Accessibility at the University of North Carolina – Chapel Hill. He oversees the campus implementation of a stronger accessibility initiative at UNC and works to raise awareness on accessibility to key stakeholders across campus. Brad has... Read More →


Wednesday October 14, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

11:00am EDT

Wireless/Eduroam SIG

Speakers

Wednesday October 14, 2020 11:00am - 12:00pm EDT
Zoom Standard 2

1:00pm EDT

Single Sign on & Identity Management SIG

Speakers

Wednesday October 14, 2020 1:00pm - 2:00pm EDT
Zoom Standard 1

2:00pm EDT

Yes, We Can, But Should We: Exploring Ethical Web Design

This talk will explore a communal approach to ethical web design. Web developers and designers are responsible for shaping the experiences of end-users. We will discuss using an ethical framework to make choices and decisions that are user-centered in order to create a more just and inclusive web for everyone. In addition, we will explore how the principles of ethical web design relate to diversity & inclusion within web development and design teams in higher education.

Speakers
avatar for Brian DeConinck

Brian DeConinck

Front-End Designer and Developer, North Carolina State University
Brian DeConinck is a Chicago-based front-end designer and developer with NC State University’s Office of Information Technology. In his work, he is committed to inclusive design principles and empathy for the users he supports.
avatar for Lauren Etheridge

Lauren Etheridge

Web Developer, North Carolina State University
Lauren Etheridge is a Web Developer and Designer with OIT Design and Web Services at NC State. She has a globe trotting background in social work and web development. Ask her about independent film, David Lynch, comedy shows, music & the Fibonacci Sequence in nature. If you're lucky... Read More →


Wednesday October 14, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 1

4:00pm EDT

Slack Social Hour: Enlightened Entertainment - What’s the best Movie/Show/Book/Video Game you’ve experienced in 2020?
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Wednesday October 14, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Thursday, October 15
 

10:00am EDT

Facilitating Online Teaching Excellence

While the majority of professional development initiatives targeting quality online course development focus on course design and development processes, few address the actual course facilitation process. As such, we developed a program, not only focused on course design and development, but also addressing inclusive and engaging approaches to facilitating online learning. The goal in doing so was to support faculty with developing courses that grounded in inclusive and ‘humanized’ approaches to facilitating engaged learning.

The Online Teaching Excellence Institute included both synchronous meetings in learning teams and asynchronous work in online modules with a learner-centered approach to online instruction and technology integration. In this session the OTEI facilitators will provide an overview of the experience, discuss the successes and challenges we encountered, and share outcomes.

Speakers
avatar for Emory Maiden

Emory Maiden

Appalachian State University
Emory is an Associate Director for Online Learning at Appalachian State University's Center for Academic Excellence.
avatar for Lillian Nave

Lillian Nave

Faculty, Appalachian State University
Lillian Nave is a reformed art historian who now teaches first year seminar as a Senior Lecturer and UDL coordinator at Appalachian State University. She also hosts the Think UDL podcast. You can find Think UDL on Twitter @ThinkUDL and wherever you listen to your podcasts! Lillian... Read More →
avatar for Krista Terry

Krista Terry

Faculty, Appalachian State University
Krista Terry is an Associate Professor in the department of Leadership and Educational Studies at Appalachian State University where she teaches face to face, blended, and online courses in the Higher Education program area. She is a former Faculty Fellow in the University of North... Read More →
avatar for Stephanie Guzman

Stephanie Guzman

Appalachian State University


Thursday October 15, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

SCCM SIG

Speakers
avatar for Andrew Sanders

Andrew Sanders

Systems Architect, UNC Greensboro
Team Lead and Systems Architect at UNCG with primary responsibility for Microsoft M365 technologies (Teams, OneDrive/SharePoint, Exchange), security technologies (Microsoft Defenders, Microsoft Purview), and endpoint management (SCCM, Jamf).


Thursday October 15, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

1:00pm EDT

Exabeam - Automating Incident Investigations

Incident response generates multiple questions throughout the investigation process. Who was involved? What accounts were used? What assets were involved? What happened before, during, and after the event? Has it happened before? What is normal and what is abnormal? How long does it take to answer those questions? How long does it take to create an incident timeline? The incident investigation process is the most time-consuming and tedious aspect of the incident response process. See how Exabeam’s Advanced Analytics automates incident triage and investigations.  

Speakers
avatar for Cody Hatch

Cody Hatch

Senior Sales Engineer, Exabeam


Thursday October 15, 2020 1:00pm - 2:00pm EDT
Zoom Webinar 1

2:00pm EDT

How Self Service Saved the Day - Zero Touch Rapid Provisioning For Deployment In Any Galaxy

Amid the tumult of quarantine, Self Service became the champion of scrambling educators and IT professionals alike, allowing a rapid pivot to remote instruction with relative ease. See how unsung IT heroes from NC State University Libraries and Office of Information technology transformed hundreds of Apple devices from casual daily lending to long term remote teaching platforms in 3 days. Learn how the process evolved to a directly shipped, zero touch provisioning workflow where instructors were transformed into resistance leaders Zooming to the rescue of thousands of students desperate for worry free remote education.

Speakers
avatar for Everette Allen

Everette Allen

Apple Specialist, NCSU
Everette is a 29 year veteran of IT support much of which has been spent supporting Apple devices. He has worked 10+ year on walk-in and telephone help desk in the NC State academic environment. Currently he does advanced Apple Support, leads a team of full time and student developers... Read More →
avatar for Joey Jenkins

Joey Jenkins

Systems Programmer/Analyst, North Carolina State University
I have been a new technology evangelist for twenty years. Working at the NC State University Libraries has given me the opportunity to invent new ways of automation for device management and deployments. I enjoy sharing and collaborating on new ideas for device management and methodologies... Read More →


Thursday October 15, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2

3:00pm EDT

Unconference: Remote Teaching in a Box

An Unconference is a participant-driven meeting with no set presentation. Attendees talk freely about the suggested topic, which is proposed by a conference attendee. Want to request a topic? Fill out the Unconference Request Form!

The topic for this Unconference session is "Remote Teaching in a Box." Faculty are coming up with creative solutions for teaching remotely but are also struggling with the basics: from making video conferencing look professional to setting up a decent home network and finding solutions to help students learn well, it's important for them to have what they need and for us to be able to support it (and afford it!). What if we could pre-package a complete set of tools - hardware, software, services, support - and hand faculty a solution "in a box"? What would you put in that box?

Speakers
avatar for Debbie Carraway

Debbie Carraway

IT Director, College of Sciences, North Carolina State University


Thursday October 15, 2020 3:00pm - 4:00pm EDT
Zoom Standard 1

4:00pm EDT

Slack Social Hour: Staying Sharp – What new skills have you picked up in 2020?
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Thursday October 15, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Tuesday, October 20
 

10:00am EDT

Refactoring Compromised Account Processing

The year is 2015. UNCG is subjected to extensive phishing campaigns. Compromises are rampant. The Information Technology Services (ITS) division does not have an operational IT security team. In response, the unit at UNCG responsible for email, the Cloud Collaboration and Productivity Services (CCPS) group, develops middleware to process and remediate compromised email accounts based on Gsuite and SSO logs.

Fast forward to 2020. Accounts are still being compromised. The middleware CCPS used to develop the compromise processing application is now outdated and a security risk, and CCPS is responsible for more cloud services, extending their workload. But on the other hand, UNCG has invested in security and compliance and ITS now has a fully-staffed security operations team. Splunk is indexing more data. And a recent CCPS reorganization has opened doors for more sophisticated middleware DevOps.

The time is right for a refactor.

This talk will discuss the changes in IT organization and architecture, and share how the CCPS and Security teams at UNCG partnered to move account compromise logic (and exceptions) out of PHP middleware and into Splunk, as well as developed messaging systems using webhooks to better safeguard cloud services and facilitate remediation.

Speakers
avatar for Matt Libera

Matt Libera

Web Developer, UNC Greensboro
Originally from upstate New York, Matt has enjoyed making Greensboro, North Carolina his home for the better part of 13 years, and carving out a career in tech with UNC Greensboro. He serves as the Web Developer for the CCPS (Cloud Collaboration and Productivity Services) group within... Read More →
avatar for Kevin McClain

Kevin McClain

IT Manager - Cloud Collaboration and Productivity Services, UNCG
Kevin McClain has 20 years of higher education information technology experience, the last 15 at UNC Greensboro. He has held a variety of roles, from instructional technologist to system administrator. He is currently leading a team administrating and supporting services focused on... Read More →


Tuesday October 20, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

Banner SIG

Speakers

Tuesday October 20, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

11:00am EDT

Teaching & Learning with Technology SIG

Speakers
avatar for Tom Van Gilder

Tom Van Gilder

Interim CIO and Associate Vice Chancellors, Appalachian State University
Tom is the Interim CIO and Associate Vice Chancellor for Appalachian State University for the past 18 months.  Tom has served in a variety of IT roles for over 25 years, primarily working in higher education. He believes in providing strong customer service and support. He loves... Read More →


Tuesday October 20, 2020 11:00am - 12:00pm EDT
Zoom Standard 2

1:00pm EDT

CrowdStrike - Education Threat Landscape

Join us for a discussion of the current education threat landscape. In this hybrid presentation we’ll have a threat intelligence briefing looking at some of the threat actors and motivations we’ve observed. We’ll also speak with university leading CISOs and experts to dive deeper into the needs of higher ed institutions in their fight against targeted cyberattacks. Join us to hear about their experiences, best practices, and reflections on cybersecurity for academics.

Speakers
JB

Josh Burgess

Crowdstrike
TT

Tina Thorstenson

Crowdstrike
RB

Richard Biever

Crowdstrike


Tuesday October 20, 2020 1:00pm - 2:00pm EDT
Zoom Standard 1

2:00pm EDT

Data vs. the Hunch: Letting Data Lead Innovation in Course Design

Are innovation and best practices always at odds with each other? In this session, we demonstrate how feedback from students, faculty colleagues, and other data helped confirm some assumptions about redesigning an environmental engineering course, but also opened up new windows to innovation and viewing common problems like engagement and faculty time constraints from different angles. We also provide sample tools and strategies that anyone can use to help them gain practical, actionable insights.

** Learning Outcomes **

1. Use student feedback to make pedagogically sound, data-driven design decisions
2. Analyze qualitative and quantitative data to verify or reject course design assumptions
3. Balance innovation with more traditional course design elements

** Intended Audience **

This presentation is designed to be useful to faculty, instructional designers, instructional technologists, and assessment/evaluation professionals. Administrators within these areas will also likely find it useful, as it provides a thorough but succinct narrative of the course redesign process, including how a team with varying types and levels of expertise worked collaboratively to design, implement, and evaluate a well-organized, engaging, and effective course.

Speakers
avatar for Jakia Salam

Jakia Salam

Lead Instructional Designer, North Carolina State University
Jakia Salam is an Instructional Designer at DELTA where she works as a project lead and instructional designer for DELTA Grant projects. She works closely with faculty, new media team and project coordinator team to design, develop, and evaluate online, hybrid and face-to-face courses... Read More →


Tuesday October 20, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2

3:00pm EDT

Unconference: Security Incident Tabletop Exercises - A How-to Discussion

An Unconference is a participant-driven meeting with no set presentation. Attendees talk freely about the suggested topic, which is proposed by a conference attendee. Want to request a topic? Fill out the Unconference Request Form!

The topic for this Unconference session is "Security Incident Tabletop Exercies: A How-to Discussion." UNCG just completed a Ransomware Tabletop exercise via Zoom. We would like to discuss some of what we developed and learned, and we would like to hear what other schools have done or are planning. This will be a group discussion regarding how to develop effective tabletop exercises.

Speakers
avatar for Mike Rollins

Mike Rollins

Security Architect, UNC Greensboro


Tuesday October 20, 2020 3:00pm - 4:00pm EDT
Zoom Standard 1

4:00pm EDT

Slack Social Hour: Cuddly Coworkers - Share the animals that keep you company during WFH!
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Tuesday October 20, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
Wednesday, October 21
 

10:00am EDT

Beyond Zoom: Social Distancing, Security Awareness, and Quality Content

Join Michael Williams and Charlie Mewshaw, hosts of “Data@Rest,” as they discuss – and demonstrate! - several of the UNC Chapel Hill Information Security Office’s solutions for adapting their existing security awareness programs to accommodate remote work and remote learning. From producing a podcast to conducting their annual one-day SecurityCon, distributing security-focused merchandise, and maintaining their campus-wide Information Security Liaisons program, all aspects of every planned activity of Chapel Hill’s ISO have had to be reconsidered and creatively re-engineered – and a Zoom meeting isn’t always the best answer. This session will include discussion of both the philosophical choices made and the specific technologies employed, including which worked best for UNC Chapel Hill. Note: this will be a remote session regardless of whether UNC CAUSE is an in-person event.

Speakers
avatar for Michael Williams

Michael Williams

Network Security Team Lead, UNC Chapel Hill
Michael G. Williams is the Network Security Team Lead for UNC Chapel Hill's Information Security Office, working in every area from day-to-day change control to long-term planning and campus community outreach, He has worked in dedicated security roles since 1999, in both private... Read More →


Wednesday October 21, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

IT Service Management SIG

Speakers

Wednesday October 21, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

1:00pm EDT

IT Governance & Policy SIG

Speakers
avatar for Kim Stahl

Kim Stahl

Manager, UNC Chapel Hill
As a Policy and Process manager, I am responsible for UNC Chapel Hill's University-level IT policy portfolio. I have been in that role for seven years. Prior to that I was the Director of IT and CIO for UNC-TV for fourteen years, and have done some related contract work, including... Read More →
KE

Karen Echols

IT Director, UNC Chapel Hill


Wednesday October 21, 2020 1:00pm - 2:00pm EDT
Zoom Standard 1

2:00pm EDT

CBE Redesign with the End in Mind: Course Maps, Accordions, and Connections

Competency-based education (CBE) serves as a way for students to advance at their own pace and a way to match course competencies and outcomes with industry standards. This session discusses the redesign of a course within the context of a competency-based curriculum redesign to align course competencies with industry expectations. The goal of this project was to align a program’s courses with a national organization’s competency model. To do this, a program curriculum crosswalk was created. The crosswalk provides assurance for students and employers that when students complete the program, they have been exposed to and have met all of the training and development professional competencies defined by the Association for Talent Development. Mapping each course to its related competency required the revision and addition of course activities; however, each course is more closely aligned to industry standards after these revisions. Students completing the newly-revised courses are better prepared for careers in the training and development sector. Looking across the program to a specific course, EAC 580, we redesigned this course in the context of the following challenges: (1) the need to align the course carefully with national competencies as part of a competency-based redesign of all the program courses; (2) the need to ensure the course was flexible enough to be taught by multiple instructors; (3) the desire to convert the course from a 15-week regular semester to a 5-week summer session with minimal changes; and (4) the desire to build synchronous and asynchronous connections with students.

Speakers
JW

Jessica White

Jessica is a Lead Instructional Designer working with Distance Education and Learning Technology Applications (DELTA) and the Department of Food, Bioprocessing, and Nutrition Sciences (FBNS). She provides instructional design and project management knowledge in order to provide solutions... Read More →
avatar for Donna Petherbridge

Donna Petherbridge

Vice Provost, DELTA, NCSU
Dr. Donna T. Petherbridge is the Vice Provost for DELTA (Digital Education and Learning Technology Applications), having previously served as the Interim Vice Provost from April 2021 – December 2021, the Associate Vice Provost for Academic Technology Innovation from July 2017... Read More →


Wednesday October 21, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 1

4:00pm EDT

Slack Social Hour: Quarantine Chefs - Share your most impressive kitchen creations (Recipes too!)
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Wednesday October 21, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference

7:00pm EDT

Game Night!
UNC CAUSE wouldn’t be complete without a game night. Come relax with your peers for some lighthearted entertainment at our informal game night! Drop in any time from 7pm till 11pm and connect with fellow UNC CAUSE gamers (expert and novice!) on the UNC CAUSE Social hangout on Discord!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Wednesday October 21, 2020 7:00pm - 11:00pm EDT
Online
 
Thursday, October 22
 

10:00am EDT

The first year of "Lights Out" - Automated Event Management & On-Call Notifications

This presentation will provide an update since the 2019 UNCCAUSE session regarding UNCG's move to automated event management/monitoring & on-call notifications. Since last year, we've made improvements in our approach to event management, so this will be a good opportunity to present, and discuss the challenges with other schools. We'll discuss the technology used (ServiceNow, xMatters and others), as well as the processes and policies that helped make this move a success.

Speakers
avatar for Nick Young

Nick Young

IT Manager, Enterprise Analytics Architect, UNC Greensboro
Nick Young is currently the Manager of the ITS Data Visualization, Reporting & Analytics group at the University of North Carolina at Greensboro.Nick has worked in Higher Ed since 2002 and with cloud vendors as early as 2005. Nick has held various roles over the years at NC State... Read More →


Thursday October 22, 2020 10:00am - 11:00am EDT
Zoom Webinar 1

11:00am EDT

G Suite for Education SIG

Speakers
avatar for Chris Deaton

Chris Deaton

Google Admin, Systems Programmer, North Carolina State University
avatar for Kevin McClain

Kevin McClain

IT Manager - Cloud Collaboration and Productivity Services, UNCG
Kevin McClain has 20 years of higher education information technology experience, the last 15 at UNC Greensboro. He has held a variety of roles, from instructional technologist to system administrator. He is currently leading a team administrating and supporting services focused on... Read More →


Thursday October 22, 2020 11:00am - 12:00pm EDT
Zoom Standard 1

1:00pm EDT

Amazon Web Services - Cloud in the 'New Normal'

COVID-19 has introduced a new way of living, learning, and thinking for all of us. During this unprecedented time of temporary and sustained school closings, many Higher Ed institutions have not only accelerated adoption of traditional cloud services, but have uncovered a business desire to provide more accurate measures on student engagement and student success.

  • Have you thought about leveraging LMS, ERP and other campus data to extract actionable insights on student performance?
  • Did you know you could quickly set up a cloud-based contact center powered by a chatbot, for IT helpdesks, admissions, financial aid, and other departments needing to provide inbound and outbound support?
  • What if AWS managed your datacenters, virtual and physical, from hardware to OS, security, and operations, so you could focus on what matters the most to your students and differentiates you from the rest?

Come and see how Higher Education institutions are embracing the 'new normal' by accelerating and expanding their cloud journey into AWS!

Speakers
avatar for Vadim Omeltchenko

Vadim Omeltchenko

Senior Solution Architect, Amazon


Thursday October 22, 2020 1:00pm - 2:00pm EDT
Zoom Webinar 1

2:00pm EDT

Using Voice and Chatbot Technology to Answer Course FAQ in the Moodle LMS

Our team is developing a syllabus plugin for the Moodle learning management system that allows students to quickly and easily get answers to frequently asked questions (like faculty contact information and office hours) by voice through Google Assistant or by instant message through Google Chat.

In this session, we’ll briefly discuss our goals for the project, the development of the Moodle plugin, and the Google Assistant and Chatbot integration. The presentation is targeted to those interested in learning about and discussing ideas around the use of voice and chatbot technology in education.

Speakers
avatar for Derek Eggers

Derek Eggers

Instructional Technology Consultant, Appalachian State University
Dr. Derek Eggers supports faculty using technology for teaching at Appalachian State University. Derek comes to us from the University of Kentucky where he served as Sr. Faculty Instructional Consultant for the Center for the Enhancement of Learning and Teaching (CELT) and as the... Read More →
avatar for Michelle Melton

Michelle Melton

Lead Application Programmer-Developer, Appalachian State University
Michelle is the Lead Application Programmer-Developer in Academic Technologies at Appalachian State University. Her role involves developing and updating the academic web applications used on campus, including the learning management system (AsULearn). Before joining the AT team... Read More →
DJ

Daniel Jones

Appalachian State University


Thursday October 22, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2

3:00pm EDT

Unconference: Project Management

An Unconference is a participant-driven meeting with no set presentation. Attendees talk freely about the suggested topic, which is proposed by a conference attendee. Want to request a topic? Fill out the Unconference Request Form!

The topic for this Unconference session is "Project Management." Open floor discussion on Project Management process, tools, governance, PM office resources size and other fun topics related to Project Management 

Speakers
avatar for Luke DiVenti

Luke DiVenti

Lead Project Manager, UNC Greensboro
Passionate Project Management Professional


Thursday October 22, 2020 3:00pm - 4:00pm EDT
Zoom Standard 1

4:00pm EDT

Slack Social Hour: Tech Trends – What’s emerging in tech or higher ed? What changes can we expect post COVID?
Join us for our virtual group discussion on the UNC CAUSE Slack! In the #2020-conference channel, we'll be discussing the things that have helped us get through 2020 so far, and hopefully share some fun and practical finds!

Join the conversation on the #2020-conference Slack channel!

Speakers
avatar for Zach Phillips

Zach Phillips

It Manager, WCU
I have worked at WCU for 10 years mostly involved with classroom technologies and end-user support. I currently manage 3 sub-teams including all Classroom AV support, Video Services, and an Embedded College Support team.


Thursday October 22, 2020 4:00pm - 5:00pm EDT
Slack #2020-conference
 
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