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Thursday, October 22 • 10:00am - 11:00am
The first year of "Lights Out" - Automated Event Management & On-Call Notifications

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This presentation will provide an update since the 2019 UNCCAUSE session regarding UNCG's move to automated event management/monitoring & on-call notifications. Since last year, we've made improvements in our approach to event management, so this will be a good opportunity to present, and discuss the challenges with other schools. We'll discuss the technology used (ServiceNow, xMatters and others), as well as the processes and policies that helped make this move a success.

avatar for Nick Young

Nick Young

IT Manager, Enterprise Analytics Architect, UNC Greensboro
Nick Young is currently the Manager of the ITS Data Visualization, Reporting & Analytics group at the University of North Carolina at Greensboro.Nick has worked in Higher Ed since 2002 and with cloud vendors as early as 2005. Nick has held various roles over the years at NC State... Read More →

Thursday October 22, 2020 10:00am - 11:00am EDT
Zoom Webinar 1