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Thursday, October 15 • 2:00pm - 3:00pm
How Self Service Saved the Day - Zero Touch Rapid Provisioning For Deployment In Any Galaxy

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Amid the tumult of quarantine, Self Service became the champion of scrambling educators and IT professionals alike, allowing a rapid pivot to remote instruction with relative ease. See how unsung IT heroes from NC State University Libraries and Office of Information technology transformed hundreds of Apple devices from casual daily lending to long term remote teaching platforms in 3 days. Learn how the process evolved to a directly shipped, zero touch provisioning workflow where instructors were transformed into resistance leaders Zooming to the rescue of thousands of students desperate for worry free remote education.
Speakers
avatar for Everette Allen

Everette Allen

Apple Support Specialist, NCSU
Everette is a 29 year veteran of IT support much of which has been spent supporting Apple devices. He has worked 10+ year on walk-in and telephone help desk in the NC State academic environment. Currently he does advanced Apple Support, leads a team of full time and student developers... Read More →
avatar for Joey Jenkins

Joey Jenkins

Systems Programmer/Analyst, North Carolina State University
I have been a new technology evangelist for twenty years. Working at the NC State University Libraries has given me the opportunity to invent new ways of automation for device management and deployments. I enjoy sharing and collaborating on new ideas for device management and methodologies... Read More →

Thursday October 15, 2020 2:00pm - 3:00pm EDT
Zoom Webinar 2
  Customer Support and Engagement

Attendees (138)