2020 UNC CAUSE has ended
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Denise Luken

North Carolina State University
Assistant Director of IT
Assistant Director of IT for the College of Agriculture and Life Sciences at North Carolina State University, providing management for a diverse technical, server, and desktop support environment for faculty, administrative staff, and students. Act as lead project manager for technical initiatives and roll-outs. Involved in providing organizational leadership, stakeholder relationship management, best practices, utilizing ITIL processes, ServiceNow optimization, performance optimization, and strategic planning. Recent certifications include: ServiceNow administrator, ITIL v.4, Continual Service Improvement, and Service Operation.